Last month I read an article from TechRepublic on the "10 Reasons why IT support will cause you to lose your hair." Maybe I drink too much of the Kool-Aid, maybe I’m really only seeing IT life from the eyes of my dad or boss (who actually is bald himself--no connection), or maybe I’m just feeling extra positive and motivational today. Either way, as I read through this article, it was hard for me not to mentally come back at most of the statements by saying, “well, that situation would be better in the cloud.”
As the title explains, there were 10 main reasons that IT support will cause loss of hair.
- 3am phone calls (referring to the servers being down)
- Argumentative end users (referring to locating missing documents or getting rid of add-ons installed for IE)
- Printer issues (the cloud might have a solution for this too)
- Windows upgrade (let’s get rid of that one completely)
- Hackers (tough one to 100% eliminate no matter what you use, but there’s a still a light at the end of the tunnel)
- Long hours (we’ve all been there)
- Irate customers
- Server migrations
- Budget (this one might be my more positive/motivational side thinking)
- CEO head-butting
Here’s my take on them.
Early morning calls and Upgrades (#1, #4, & #8)
With your business technology in the cloud, servers and upgrades are a thing of the past. There’s nothing wrong with using servers to house internally developed applications or the like. But for email, documents, and files in general, why use the extra resources on space, maintenance, and monetary cost? In addition, your cloud products never need an upgrade. Instead, they slowly change over time so that you have the most up-to-date product at any given point.
Number eight on the list squeezes into this category too. Less servers equal less server migrations. As for migrating from your servers to the cloud? Choosing an experienced partner or cloud service broker will keep you from “shuddering or going fetal in a corner and weeping” ever again.
Argumentative end users and Irate customers (#2 & #7)
Employees love using tools that they can easily navigate (maybe they’ve used similar versions in their personal lives). Familiarity with the tools of their workplace leaves little room for complaining. And workers familiar with Google will know that finding a missing document is a breeze with Google for Work; Google brings their top search functionality right into the inbox and Drive storage tool. Another reason no one should even need to reach out to IT support.
I think the same goes for irate customers (this might be more industry specific). Familiarity is huge. If you send someone home with a machine that you had to clear an application (or applications) from to get working again, a little guidance on how they can better choose their applications in the future will go a long way. Similarly, don’t send them packing with a brand new application they have no idea how to use--training is everything.
Budget and Head-butting with the rest of leadership (#9 & #10)
I hear both these concerns quite often, but luckily for the CIO’s and IT Directors these days, more and more products are appearing that not only appeal to the technology department, but to the organization as a whole. The conversation of these tools is going beyond IT, and that means more folks (and money) to back you up!
After reading the "10 must-have IT budget items," there are even costs on there that can be crossed off the list by going to the cloud. Things like emergency hardware replacements (especially servers) and upgrades. If it’s the cost and the time consumption of upgrades that keeps you up at night, the cloud in this case is a fair example of killing two birds with one stone.
Long hours and Printer issues (#6 & #3)
No matter what department you’re in, you’ve seen long hours. It might not be because you have a task to complete while everyone else is offline and out of the office, but hours fly by whether you’re networking after hours to increase your sales for the month, skipping dinner to finish a spreadsheet that you need for tomorrow’s financial meeting, or staying up all night to write an eBook on a new release that will be considered old news if it comes out any later than the next day.
How can you can you work towards preventing those late nights? Practice efficiency. Train your team on it. Work smarter and not harder. Take that printer for example. Set your users up with Google Cloud Print and let them print from anywhere. New devices won’t stand in their way from printing again, just make sure they’re logged in to their email.
And finally, Hackers (#5)
Security will forever be one of your top concerns, as it should be. A majority of companies don’t have the bandwidth to hire teams of security experts whose sole responsibilities are to protect their data. Even if you do have the bandwidth, are you able to hire the best of the best to do so? I’ll be honest, we don’t. And that’s why we know that what Google and Microsoft can provide from a security perspective far exceeds what we could ever manage ourselves.
So the next time you feel like pulling your hair out with frustration, take a deep breath, search for your perfect cloud solution (even if it’s only a dream right now), and be on your way to not only taking some of that stress off your plate, but creating a happier environment for you and your whole team and organization to work in.
Check out how one of our clients, Aspire Indiana, is retaining their hair with their new cloud solutions.Originally published on January 25, 2016