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Solution Focused At Every Point: Vendors That Care About Your Productivity (Resolving The iOS Device Policy Alert)

It’s no secret that technology moves fast. If you decide to stand still, competitors will move in and if you’re willing to be agile, you’re consistently learning. But how do you balance learning with everything else you have to do in a day’s work?

Companies choose their vendors and partners for a variety of reasons, but if there’s one reason that should take precedence, it’s finding a partner who can keep you agile and in-the-know in the most efficient way, keeping you the most knowledgeable in the least amount of time.

Biased we may be, but Google reminds us of their dedication to our productivity everyday. Take last week’s iOS device policy, for example. Several G Suite users reported an issue where the Google Device Policy was automatically removed from some iOS devices. Affected users had observed that applications installed and managed through the policy had disappeared. In less than an hour, Google had a resolution.

The Google engineering team’s quick response and resolution paired with Premier Google Cloud Partner, Cloudbakers’ own support team, gave G Suite users and administrators the following step-by-step guide to get things working as efficiently as possible:

 1.App Store Device Policy-1

  1. On the iOS App Store, search for Google Device Policy, and download on your device
  2. Once downloaded, open the app and Allow notifications
  3. Select your work email address
  4. If prompted, Accept the Terms of Service

    iOS_Blog_Terms_of_Service-1
  5. Click on Menu button in the top right corner

    IMG_0711-912681-edited
  6.  Select Unregister

  7. Confirm Unregister

  8. Click on the Menu button again and select Install Profile.

    Prompt
  9. The following prompt will appear. Click Allow.
  10. Install the Profile
  11. Confirm the Install twice
  12. Once the Profile has been installed, click Done

Additional steps for administrators

If your iOS users already followed the steps above and still experiencing issues, you can take some additional steps via the G Suite Admin Console. As an administrator you’ll want to:

  1. Visit admin.google.com, navigate to Device Management > Mobile devices and find the device. You can filter using the search term 'type:ios' to view only iOS managed devices.
  2. Select the iOS devices that are unable to sync and DELETE the device entry (Do not wipe the device. Just delete it from the list of managed devices)
  3. On the device remove the Device Management profile. Navigate to Settings > Device Management and remove the 'Google Apps Device Policy Payload'.
  4. On the device open any Google app (e.g. Gmail app), and sign in. The user will be prompted to download a new device management profile and data sync will be restored.

And that’s it! It couldn’t get much easier than that! Users were able to get back online through their mobile devices in a matter of a couple minutes, and administrators could be notified of the issue even before users had (or noticed) the issue.

Why is having Google’s Device Policy on your device important?

This policy is what give companies the ability to offer their employees the option to Bring Your Own Device (BYOD) to work, while ensuring that company data and security is not compromised. You can use that shiny new mobile device for work and personal use!

Another use case is if your company uses custom applications that may not be accessible in an app store. Google’s Device Policy lets you access these apps on your mobile device.

Still have questions?

Use Google Cloud Premier Partners like Cloudbakers to fully leverage all that G Suite and the rest of Google Cloud has to offer. We’re there for you when you need specific and quick support, but also for the long term, through strategy and cloud development. Don’t hesitate to reach out and tell us about yourself!

Originally published on March 20, 2018

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